Really pleased that the report not only details what was found but provides detailed feedback and clear recommendations to support improvements. The audit added value in that the finding and recommendations have been laid out perfectly to allow me to plan improvements. The consultation during the planning phase allowed time for everything to be considered in detail. The auditor was really helpful; very clear and would define any elements we didn’t understand at the outset. He has a collaborative style which is useful to put anyone taking part at ease.