In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Home Office praise DAP counter fraud staff

I wanted to thank you for making contact with us regarding the concerns surrounding **** when **** made an application for Housing support. This enabled us to act upon the information provided to locate **** and **** who were both known to the Home Office and were not complying with restrictions placed upon them. As a result of us visiting the address and speaking to them we have now re initiated contact with them which will help the Home Office progress their case.

From the information provided we have been able to serve the landlord with a potential civil penalty for renting the room out to **** and ****. We have also been able to serve a potential fine on **** employer for employing a person with no right to work in the UK. This fine can be up to £20,000. All of the evidence we collected has now been submitted to our Civil penalties team who will now review it all and consider whether civil penalties will be issued. It is refreshing to see such cross-agency collaboration.

Schools, April 2019

We have a good working relationship with the Auditor and continuity with Auditor helps with the efficiency of the audit and our experience. The audit gives the Governors confidence in the financial management of the school and supports SFVS.

GDPR, April 2019

It was great that the auditor had a good understanding of the legislation.  The Auditors regular and open communication was brilliant.  Several useful improvement recommendations were made that will improve our deliverables. The audit was a good experience.

Schools, April 2019

The audit was carried out very well and we were happy with the manner of our auditor. It added value in that it made us realise that most of our systems are working well and we can improve on the ones that aren’t.

Schools, April 2019

The Auditor was very knowledgeable and supportive in his approach, thank you.  It was particularly helpful being able to have a good discussion about various school finance & management issues during the audit. The audit added value in that some helpful suggestions were made. Overall very positive.

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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