In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Equality and Diversity, May 2021

A useful summary and overview of where we currently are as an organisation regarding E&D.
Cyber Security, May 2021

The audit was conducted in a structured and logical manner.
Employer Self Service, May 2021

This helped it be added to risk register.
Website development, May 2021

The timing of audit meant that the auditor could see both the old and new sites so able to see the improvements we had made to make user friendly. It was helpful to have another view on work/checks carried out.
Key Financial Systems, May 2021

The audit was conducted fairly and in a helpful manner and didn’t involve unnecessary interference with normal work patterns

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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