Case studies and testimonials
In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
As I am new to role it was good to have an outside expert to review the work.
Due to COVID we did a remote audit, I uploaded documents to a file for the auditor to access. It worked very well. The Auditor was polite, helpful and professional. Her manner put you at ease and her advice was clear, relevant and concise. Comments were clear and gave good recommendations for future practice.
The remote audit proceeded well….The Auditor was very accommodating and we were able to proceed. The new audit report format is much welcomed, as we can directly use it as an action plan.
Excellent communication and pragmatism in approach resulted in a robust and fully engaged audit.
Good communication with the Auditor and the final report was suitably concise and readable.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.
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