Case studies and testimonials
In July 2019, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
I wanted to take this opportunity to thank you for your help and support over the last 5 years, it has been great working with you
The audit was a useful and helpful process. It enabled us to look at the things we did well and also those that could have been improved.
The auditors were a pleasure to work with and it felt very collaborative. I appreciated the auditors efforts to minimise disruption to me/the team.
The audit has led to a direct change in our approach to annualised contracting and assurance, which we will be rolling out from Autumn 2021. The team has specifically supported us to understand the gaps previous processes had, and design new systems and approaches that we are now implementing. The Audit Team have been great with us over the past year, and really added to what we have been doing. It is very much appreciated.
The risk induction course is highly recommended to new members
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.
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