In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Academies, October 2020

“The Auditor is very helpful and is always able to answer and help with any queries I have.”
Personal Care Budgets, October 2020

“All felt like it was managed in partnership to get the most informed outcome. Thank you.”
Procurement, October 2020

“Very consultative, good listening, felt a very professional and objective peer challenge which helpfully highlighted the specific area we wanted to review / bring out.”
Debtors, October 2020

“The interactions with the auditor were positive and we were able to discuss any aspect without judgement….the audit was a good and fair process with discussions held at key stages and the outcome is an honest reflection of the true situation.”
Incident and Problem Management, October 2020

“The Auditor was professional and knowledgeable….the audit added value as an external check on progress which can be shared with senior managers”

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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