Case studies and testimonials
In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
The approach of the auditor was positive. We received feedback throughout the audit and the report was balanced and fair.
The Audit helped us improve our working practices with the pension fund administrators. The audit allowed us to reflect on current processes and ways we can look to improving them going forward.
The Audit was a positive and useful experience. Throughout the process the auditor gave us good advice on where we could improve our practices.
We enjoyed working with the auditors who were flexible in their approach. The Audit has been useful and given us an ‘outside’ view following a new system implementation
The Auditor was very good at explaining everything including the new SFVS requirements, always approachable and very professional. The Auditor was very fair and explained everything we needed to know and provided us with some helpful tips and useful website links.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.Submit a suggestion