In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Schools, October 2019

The audit took place over two days and I was left time in between the process to carry out normal school duties. Overall a very satisfying experience with good advice given.

Grant Certification, October 2019

The auditor was thorough, prepared and understands our business. Comments back were fair and accurate and the process went smoothly.  The audit added value as it highlighted areas for us to review and improve.

IBS System Administration, October 2019

As always, I appreciate the work undertaken and the assurance it provides.

Schools, October 2019

The planning process was really good. The Auditor was really easy to communicate with and the de-brief was almost too polite. The audit added value as the auditor is always looking to improve our processes. Very positive.

Housing – Health & Safety, October 2019

The Auditor identified an opportunity for improvement. The customer service and manner of the Auditor was excellent.

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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