In Spring 2023, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Very professional

It will add value and enable us to make our service more effective going forward.
Reporting was timely and accurate

Thank you for providing a professional service, in a timely fashion with clear instructions guidance and feedback throughout.
Added value

The audit has since enabled me to scope out an internal project to make the required changes. The audit added value as it provided the supporting evidence to demonstrate areas for improvement which we can now look to address.
It was a positive experience

Drilling down in to certain subjects was useful as it made m/the organisation see where there were some gaps and how they needed to be filled.
Professional Service

Thank you for providing a professional service, in a timely fashion with clear instructions guidance and feedback throughout.

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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