Case studies and testimonials
In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
The audit was what we expected from the pre-audit documentation. It Proved useful and helpful. We were kept updated during the audit and given a useful de-brief. It is good to know that procedures are correct and other suggestions given during the audit proved to be useful.
I have found the process to be useful and look forward to taking forward the recommendations from the audit.
Very professional, the audit had good comparisons between the effectiveness of before and after processes. The Audit provided useful insights into ensuring that new project governances that have been put in place are having a positive result.
We were fully involved in shaping the audit and proposed timescale. Thanks for a very helpful report. Improvements identified are helpful in reviewing the existing scheme and signing up new partners.
Really pleased that the report not only details what was found but provides detailed feedback and clear recommendations to support improvements. The audit added value in that the finding and recommendations have been laid out perfectly to allow me to plan improvements. The consultation during the planning phase allowed time for everything to be considered in detail. The auditor was really helpful; very clear and would define any elements we didn’t understand at the outset. He has a collaborative style which is useful to put anyone taking part at ease.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.Submit a suggestion