Case studies and testimonials
In Spring 2023, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
Given that the audit could not take place on site it still worked well. We had a good discussion with the Auditor around the draft report. The audit helped improve system access security.
The audit was very helpful and a supportive process. An excellent service in challenging circumstances.
The audit was completed entirely remotely due to Covid. Adapted well to Covid implications. I liked the two auditor mix.
“Always friendly and professional – really enjoy working with the Auditor and the wider team. The audit added value in that [you were] able to identify areas for improvement which have been used to inform wider action plan on IG”.
“The conclusions and suggestions for future activity, also the chance to reflect on the service in a more systematic and structured way were particularly helpful…it proved to be a positive experience overall”
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.Submit a suggestion