In Spring 2023, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Done in a very friendly and professional manner with little disruption to the Service

Excellent planning from the start…meetings were always useful and done in a very friendly and professional manner with little disruption to the Service. I found the Auditor to be an excellent communicator and I thoroughly enjoyed the process as it was very useful and informative…

The audit did add value as it uncovered some aspects of the Service that I needed to investigate further and also put some of the modernisation requirements that are absolutely imperative to be known by a wider audience.
Honest feedback from partners, particularly during a time of uncertainty has been helpful

Identifying gaps, risks and ensuring these are well documented (and has also helped with pushing for decisions to be made on the future of the service) has added value.  We thank the Auditor for being open, honest, patient and incredibly approachable.
Helps to gain management buy-in

The findings of the report help to lend weight to the prioritisation of relevant projects and workstreams, which helps to gain management buy-in to resource and fund those activities.
useful recommendations for improvement moving forward

The audit covered all aspects requested, and provides useful recommendations for improvement moving forward that can be utilised to inform Business Planning.
Positive experience

positive experience and audit delivered professionalism and expertise.

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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