Case studies and testimonials
In July 2019, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
The continuous open dialogue was particularly positive.
The audit was conducted in a professional manner…..The advice given was useful. All in all I cannot report on anything that I believe could have been improved or anything further to have been addressed.
The audit department had been very understanding, as our initial audit date had to be rearranged. The Auditor was very approachable and professional, and I felt at ease with her.
…is fantastic and understands our service enough to ensure that she works with us so the audit [Cyber Governance] can be delivered in a way that fits well with all concerned.
I just want to feedback that it has been terrific working with you on this project and I truly wish it had been for longer across the project. Your feedback and advice is very clear and you have made the check process very simple and collaborative so it hasn’t been a chore or stressful. I hope, should a future project of mine require auditing or evaluation I get the opportunity to work with DAP again.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.Submit a suggestion