Case studies and testimonials
In Spring 2023, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
The Auditor was great, really helpful.
The process was completed quickly.
This was my first audit, and I was a little nervous, but the staff were very helpful and explained easily all the terms that were new to me.
The Audit Team are always very accommodating and understanding.
Professional and supportive experience. Regular meetings, support and challenge throughout the project to discuss progress and approach were really helpful.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.Submit a suggestion