Case studies and testimonials
In Spring 2023, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
Feedback from a recent climate change governance audit – Auditors were incredibly accessible and helpful always willing to take a call couldn’t have been more helpful. I started in role two weeks before the audit and was able to get to the core of what was good/ bad/ indifferent. The Auditor got to the heart of the issues and was able to provide very helpful insights.
Highlighting the order lines problem to senior management has resulted in some real actions by the Head Accountants, which can only benefit the system performance and accuracy of data.
I wanted to take this opportunity to thank you for your help and support over the last 5 years, it has been great working with you
The audit was a useful and helpful process. It enabled us to look at the things we did well and also those that could have been improved.
The auditors were a pleasure to work with and it felt very collaborative. I appreciated the auditors efforts to minimise disruption to me/the team.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.
Submit a suggestion