Case studies and testimonials
In Spring 2023, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.
The auditors were very professional and approachable throughout the entire process. The depth and breadth of the audit, not just looking at high level data but delving in to find out underlying reasons was particularly helpful.
The audit highlighted some opportunities for further collaboration which has been helpful.
Adapted well to Covid implications. Enables clear visibility for finance governors.
The audit added value in that it identified areas for improvement in processes and supported us to be able to make these improvements, particularly valuable as the entire Administration Team is relatively new in post and individuals haven’t worked in school before.
As always the Auditor was professional, helpful and friendly, I feel I can discuss any concerns I may have with her.
Feedback and suggestions
We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.
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