Customer Satisfaction

We are here to achieve the best for our customers and the people of Devon; identifying and addressing their needs is at the heart of everything we do. In working with people we aim to listen; to be fair, open and honest; and to do what we say we will do.

In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence.

Customer Service Excellence Certificate June 2018 (21 downloads)

 

Customer Testimonials

Testimonials from our clients can be seen on pages Customer Testimonials and Customer Testimonials – Schools and Acadamies.

 

Customer Satisfaction Scores

Customer Focus

Meeting the needs of customers is a key marker of our success and to enable us to better monitor our progress in this area we have developed a Customer Engagement Strategy.

Customer Engagement Strategy (1636 downloads)

 

Devon Audit Partnership uses a range of feedback and consultation methods to assess customer views and comments.

Mechanism

Source/Date

Customer implementation of audit findings Audit debrief and Follow Up processes
Customer – Audit Feedback Forms Customers asked to complete a feedback questionnaire for each audit
Customer – Attendance at management team meetings Audit staff attend relevant management teams to discuss issues and obtain feedback
Periodic meetings with Director of Finance or named contact within each client Section 151 Officers are essentially the client officers for the Partnership and these sessions are intended to discuss performance, client needs and other issues affecting the Partnership or the client.
Customer – Audit Committee Quarterly attendance at respective Audit Committees with 6 monthly reports as to performance and key issues
Staff – Team Meetings Staff have regular team meetings and appraisals and are invited to make comment about audit workload, customer views etc
Partnership Management Board Quarterly meetings to discuss progress of partnership, performance and future needs / direction
Partnership Committee Meets twice a year and focuses on Partnership performance and customer needs

 

Submit a suggestion to Devon Audit Partnership

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have a suggestion please email it to Robert Hutchins, Head of Audit Partnership, giving full details of your suggestion and the perceived advantages / benefits.