In June 2018, our ongoing commitment to providing a class leading service with a strong customer focus was reconfirmed with nationally recognised accreditation for Customer Service Excellence. Meeting the needs of customers is a key marker of our success and our Customer Engagement Strategy helps us monitor our progress better in this area.

Finance and Administration arrangements, June 2018

Communication and pre-liaison planning, The audit was helpful in enabling challenge and providing the opportunity and forum to review practices. The audit will add value by helping us achieve greater administrative and financial discipline. The audit was a positive experience.

ICT – Cyber Security, June 2018

It was useful to get an independent perspective on the area covered by the audit. The audit added value in that it will inform on the development of a cyber-security work plan for the Information Governance team moving forward. I am very satisfied with the quality of service received.

ICT – Cyber Security, June 2018

The audit highlights the gaps in non technical cyber protection and is useful in supporting the business case for investment in this area. The audit has added value as it’s become part of the business case for investment in this area.

Payroll, June 2018

Excellent service from the team as it always is. The audit added value in that the findings were helpful to improve business process and procedure.

Schools, February 2018

We will be able to make some savings in time as a result of information that has come from our audit. It was also particularly helpful to have confirmation that we are able to reduce some of the paperwork we were doing. We were very happy with the way the Auditor conducted the audit and how clear and easy to understand the feedback session was.

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Feedback and suggestions

We trust that the services we provide meet the needs of you and your organisation. A minimum level of audit is required under legislation and many areas of work we cover are governed by legislation and Codes of Practice. Within those constraints we are happy to consider suggestions which our clients may have relating to the services we provide. If you have any feedback or suggestions please let us know. Give us full details of your suggestion and the perceived advantages and benefits.

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